Free NPS Calculator - Net Promoter Score Calculator by FeatureOS

NPS Calculator

Calculate your Net Promoter Score® (NPS®) instantly. Enter your survey responses below to get your score.

NPS Calculator

Use this free NPS Score Calculator to analyze your Net Promoter Score® (NPS®) data. Simply enter the number of promoters, passives and detractors and the calculator will do the rest.

0

NPS score

Detractors

0

1

2

3

4

5

6

Passives

7

8

Promoters

9

10

What is NPS?

Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others.

Based on responses to the question "How likely are you to recommend us to a friend or colleague?" on a scale of 0-10, customers are categorized as:

  • Promoters (9-10): Loyal customers who will keep buying and refer others
  • Passives (7-8): Satisfied but unenthusiastic customers
  • Detractors (0-6): Unhappy customers who can damage your brand

How to Interpret Your Score

-100 to 0: Needs Improvement

More detractors than promoters. Focus on understanding and addressing customer pain points.

0 to 30: Good

Positive score but room for improvement. Work on converting passives to promoters.

30 to 70: Great

Strong customer loyalty. Continue improving and maintain quality.

70+: Excellent

World-class customer loyalty. Share best practices across your organization.

Tips for Improving Your NPS

  • • Follow up with detractors to understand their concerns and address issues
  • • Ask promoters for testimonials and referrals to leverage their enthusiasm
  • • Focus on converting passives by identifying what would make them promoters
  • • Track NPS trends over time rather than focusing on single scores
  • • Segment NPS by customer type, product, or touchpoint for deeper insights

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