AI Assisted Search
The familiar search experience that you are used to, with the power of your own knowledge base.
Knowledge Base Software
The perfect software for knowledge base
All-in-one knowledge base software for help center, API docs, SOPs, user manuals, and more. Never seen before search experience included.
- Most detailed feature list
- No downtime data migration
- Unmatched customer support
Currently serving more than 600+ global product teams
Powerful & meaningful features
We built FeatureOS Knowledge Base with you in mind. Every feature is meticulously designed to make your life and your customers' life easier.
Extensive SEO options
Optimize your knowledge base for Search Engines, and Generative AI Chatbots to make your help center more accessible.
Analytics & Reporting
Track the performance of your knowledge base, and understand how it is used by your customers and build your content strategy.
Embed Knowledge Base
Embed your knowledge base anywhere, and make it more accessible to your customers. Simple, yet powerful.
Custom Domain Support
Map your own domain name to your knowledge base on FeatureOS. Provide a seamless experience to your customers.
Private Article Collections
Show a curated list of articles to your selected customers, and make them feel special.
Dedicated FAQ Section
Build a dedicated FAQ section for your customers, and answer more questions than ever before.
Seamless Integrations
Integrate seamlessly with your existing tools, including FeatureOS changelog, and feedback boards.
Intelligent Reminders
Never fall into content rot. Use intelligent reminders to keep your knowledge base content up to date.
API Access
Access your knowledge base programmatically, and build your own integrations.
Frequently Asked Questions
What is a knowledge base software?
Knowledge base software helps you build a self-service portal where customers can find answers for their questions about using your product.
What is an internal knowledge base?
An internal knowledge base is a repository of information that is accessible for your team and has information about your product or service to help your team work more efficiently.
What is a public knowledge base?
A public knowledge base is a repository of information meant for your customers using your product. When a customer has a query about how to work with your product, they can search for answers in your public knowledge base.
What information exists in an internal knowledge base?
An internal knowledge base can contain information relevant to your internal team like:
- Product documentation
- Customer support answers
- Best practices
- FAQs
- Guides
What is Kal on FeatureOS?
Kal is a multi-modal assistant built on top of FeatureOS to help you get things done faster and uncover insights from your product.
Kal is optional, and is not forced on you. You can use it, or not use it depending on how you want your data to be used.