Cookie Policy

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Effective date: 1st October, 2023

This Cookie Policy explains how featureOS, and its subsidiaries (collectively, the “featureOS Suite” or “we” or “us” or “our” or “featureOS”) use cookies and similar technologies when you visit our website located at featureos.app, portal.featureos.app, portal.featureos.app (the “Websites”), use our Services, visit our branded social media pages, or when you interact with our online advertisements or marketing emails (collectively, the “Services”). It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases, we may use cookies and similar technologies to collect personal information, or information that becomes personal information if we combine it with other information.

We may change this Cookie Policy at any time. Please take a look at the “Effective Date” legend at the top of this page to see when this Cookie Policy was last revised. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Services.

If you have any questions, please contact us by email at [email protected].

What are cookies?

Cookies are small files, typically of letters and numbers, downloaded onto your computer or mobile device when you visit certain websites. When you return to these websites, or visit other websites that use the same cookies, the websites recognize these cookies and your browsing device. A cookie cannot read data off your hard drive or read cookie files created by other websites.

Cookies set by the website operator are called “first party cookies”. Cookies set by parties other than the website operator are called “third party cookies”. The parties that set third party cookies can recognize your web browser both when it visits the featureOS website, or portal of its products and when it visits certain other websites where the third party’s cookies are also present.

Visit aboutcookies.org or allaboutcookies.org for more information on cookies.

Why do we use cookies?

When you access our Services, we or companies we work with may place cookies on your computer or other device. These technologies help us better understand user behavior, and inform us about which parts of our Websites people have visited.

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies are to collect some information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.

We may place cookies from third-party service providers who may use information about your visits to other websites to target advertisements for products and services available from featureOS. We do not control the types of information collected and stored by these third-party cookies. You should check the third-party’s website for more information on how they use cookies.

What types of cookies do we use?

We use three types of cookies in our Services. This could include first-party or third-party cookies as well.

  • Essential - SSO Token, which is required for authentication and session management, will always be active and cannot be disabled by users.

  • Analytics - Used by integrated services like GA, Segment, Fathom, Plausible and Posthog.

  • Functionality - For our Intercom support widget and chat widgets the organizations has added for their customers (e.g., Freshchat, HubSpot, Crisp).

How can I control cookies?

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.