Buffer

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The official Buffer logo, representing Buffer’s social media management and content scheduling platform.

With FeatureOS, Buffer is more transparent.

Buffer's Global company team gathered for an offsite retreat in a courtyard with traditional architecture
A large, diverse global company (Buffer) team posing together during an offsite retreat, highlighting collaboration, company culture, and a strong sense of teamwork in a traditional architectural courtyard setting.
Buffer is a social media marketing tool that helps businesses and individuals schedule posts, analyze performance, and manage multiple social media accounts. Buffer uses FeatureOS to centralize, organize, and respond to customer requests in one place.
Mike Eckstein smiling with short hair outdoors in natural light
A close-up portrait of Mike Eckstein, smiling with short hair, photographed outdoors with a softly blurred natural background, conveying approachability and confidence.

" Pricing felt right. Product felt intuitive.
They even built a new feature for us! "

- Michael Eckstein, Product Marketing Manager at Buffer

Buffer's Challenges

We are big believers in a customer-first approach, and we like to be as transparent as possible with our users and the broader community.

We had a transparent roadmap for a long-time, but it wasn't up the standard we knew we needed.

We had issues with managing duplicate feature requests, keeping all of our users informed of product updates, and tying feedback from users to the rest of our data.

FeatureOS's Impact

FeatureOS enabled us to centralize, organize, and respond to customer requests in one place.

We chose FeatureOS because they were very responsive to our feedback. They even built a new feature for us!

The pricing also felt right for our needs, and we liked the power-user features with integrations.

10,000 requests. One roadmap.

You're ready to ship. We're ready to help. Stop managing the noise and start building your future.