For fast-moving and growing SaaS teams, documentation is essential for maintaining overall product experience. It helps onboard users, reduce support load, improve feature adoption, and communicate changes clearly. But when the cost of maintaining that documentation starts to outweigh the value it delivers, especially at early stages of growth, it becomes a problem.

Recently, Mintlify have gained popularity for their developer-focused layout and clean UX. But Mintlify recently sunset its Growth Plan and moved those users into Custom Plans, and increased the Pro Plan from $180/month to $300/month. This left many teams asking a tough question: Is it still worth it?

While a few features were added, core limitations remain, analytics are still basic, becoming harder for growing teams to justify what they're actually getting for the price.

The Real Pain Behind Mintlify

Mintlify may look complete on the surface, but a closer look reveals a pattern that is, many of the core features are either underdeveloped or gated behind unclear thresholds.

1. Basic Analytics Across All Plans

Mintlify offers an "Analytics Dashboard" across all plans, but the insights are limited across all plans, which includes History, Popular Pages and Referrals under each tabs which are, Overview, feedback and Search, but it has:

• No article-level engagement or breakdown
• No segmentation by browser, OS, language, or platform

What you get is a passive chart with flat lines with no signals, no actionability, and no deeper product insight.

By contrast, FeatureOS breaks down each article's performance over time, shows detailed system usage and lets teams filter views by date, and offers visually rich, usable analytics.

2. Feedback for Docs, Hidden as "Add On"

Mintlify includes the option to have feedback widget on your docs, where users can upvote or downvote, edit suggestions and raise issues at the same time. But they're hidden under "Add-ons" and require Public GitHub repositories to function except for voting. Once feedback is submitted, there's no system in place to track it, tag it, assign it, or follow up.

With FeatureOS, users can submit feedbacks of your documentation through the feedback boards, or even you as an admin, can post behalf on your users. To handle this, you can either have dedicated feedback board for collecting feedbacks related only to Docs/ Knowledge Base or you can maintain one single feedback board and create tags, to categorise feedbacks solely based on Knowledge Base. \n

After which, teams can tag, prioritise, assign statuses, and even link feedback to roadmap items or changelog updates, ensuring user input becomes part of a structured product workflow.

3. Lack of Changelog Utility Holds Teams Back

Mintlify's changelog lives inside documentation as developer-facing markdown components. It's technical, flexible but not structured for communication. There's no publishing experience, and no connection to broader documentation.

FeatureOS flips the script. Teams can use both manual and AI-generated visual changelog editors. You can start from scratch or click on any feedback post to generate a tailored changelog with custom tone and prompts. You also get detailed analytics dedicated to your changelog performance.

4. Writing Document for Each Changelog Is Hectic

Most growing teams end up duplicating effort in writing product updates as changelog and then rewriting them again as documentation. It's repetitive, time-consuming, and easy to skip but it leaves the users confused. They know what's new but not sure how to use or get adopted to them.

With FeatureOS, you never have to write it twice. Once you generate a changelog, you can turn it into a fully formatted knowledge base article with one click. Use your own tone, give custom prompts, and tailor messaging through the visual editor.

Teams can also choose to write their Knowledge Base articles manually as well and organise them into collections by topics or modules, making it easier for teams and users to browse through related documentation.

5. Mintlify's Pricing That Scales Too Fast

Mintlify's Pro Plan starts at $250/month, billed annually or $300/month monthly, with access to just 5 team members included. Where each additional member costs $20/month. And yet, many essential features like Slack integration, grammar checks, and even usable analytics are locked behind this Pro tier.

Worse, core product limitations don't improve as the price climbs. Whether you're a solo builder, a startup, or a mid-sized product team, you get full functionality without feature gating.

6. Still Just Docs. Not A Product Experience Tool

Mintlify stops at documentation. While it handles markdown editing and publishing well, it doesn't help you close the loop with users. There's no built-in roadmap, no structured feedback system, and no changelog that reaches beyond the doc site.

FeatureOS changes that. It's not just a place to write docs, it's a full product communication system:

• Users can submit and vote on feedback
• Teams can maintain a public roadmap and show progress
• Communicate fixes and new releases using Changelog
• Maintain Documentation/ Knowledge Base/ Help Articles in same workspace

And everything from feedback to changelog to docs, stays linked. So your team saves time, and users understand more.

Mintlify vs. FeatureOS: A Practical Comparison

Feature	Mintlify	FeatureOS
Developer-first layout	Yes	No
Knowledge base with search	Yes (basic search + MCP servers)	Yes (vector search included)
Feedback collection	Yes but limited	Yes
Feedback Management and Prioritisation	No	Yes
Roadmap module	No	Yes
Changelog	Limited (via docs)	Yes both manual and AI
Pricing transparency	Custom pricing beyond Pro	Transparent, flat tiers
Analytics	Limited	Detailed
Free tier	Yes	No

Related : Knowledge Base Software Features You Should Look For

Migrating from Mintlify? We'll Help You Move

We don't yet offer a self-serve import tool from Mintlify but our team will work with you directly to migrate your documentation through the backend. Migration typically takes less than 48 hours, and we ensure a seamless transition with minimal disruption.

The Opportunity: Connect Docs With the Rest of the Product Experience

Most teams use separate tools for docs, feedback, roadmaps, and changelog, where most of the time these tools are not connected to each other. Which means more tools to manage, more cost, and a disconnected experience for both teams and users.

FeatureOS replaces all of that with a single system. You write docs, collect feedback, publish changelog, and update your roadmap all inside single workspace, without switching platforms or paying for add-ons.

Final Thoughts: Is It Time to Switch?

If Mintlify continues to work for your team and fits your budget, then it's great. But if the recent changes have made you question whether your docs should be costing you $300/month, now might be the right time to look elsewhere.

At FeatureOS, we're not building a clone of Mintlify, but rather we believe that documentation shouldn't live in isolation. It should be part of a single, continuous loop that starts with listening to users and ends with announcing what's new.

Sounds like something your team might be interested in? Start your free trial of FeatureOS with no gated features, no paywalls, just the full product experience from day one.