If you are looking for Document360 alternatives or Document360 replacements, they are FeatureOS Knowledge Base , Freshdesk, Zendesk, and more.
In this article, we compare Document360 alternatives available in 2023 with 5 other tools. We will compare Document360’s features, pricing, and more. Some of the top Document360 (opens in new tab) alternatives are FeatureOS Knowledge Base, Freshdesk, and Zendesk.
Before we jump into the comparison, let’s look holistic view of Document360, its features, and pricing.
Document360 Overview + Review
What is Document360?
Document360 is a popular knowledge management software that allows businesses to create and manage a knowledge base for their customers and employees.
Document360 is one of the products of Kovai.co, where they build other Microsoft focused enterprise products like BizTalk360, Serverless360, and more.
Document360 Features
Document360 has all the features that you would expect from a knowledge base software. Here are some of the features of Document360:
- Public and private knowledge base
- SEO friendly
- Custom domain
- Custom CSS
- Powerful editor
- Analytics
Document360 Pricing
Document360 Pricing or Document360 Plans are designed to cater to different types of customers. Here are the Document360 pricing plans:
| Plan name | Pricing | Who is this for |
|---|---|---|
| Standard | $199 | Proposed for teams of 1-3 people |
| Professional | $399 | Proposed for teams more than 3 people |
| Business | $529 | For large teams |
| Enterprise | $599+ | For enterprise companies |
For most companies, Document360 is a very expensive subscription software that might not scale as you grow. This calls for a Document360 alternative that is rightly priced and has all the features that you need.
Issues with Document360
Document360 is a great product, but it has some issues and disadvantages that you should be aware of before choosing it as your knowledge base software. After using Document360 for more than a month now, here are some of the disadvantages that I found:
- Price vs value: Document360 is expensive for the value it provides. It is not worth the price.
- Tries to do everything: Document360 tries to do everything, but it doesn’t do anything well. It is a jack of all trades, but a master of none.
- Feature bloat: Document360 has a lot of features that you don’t need. It is bloated with features that you don’t need.
- Boring UI: Document360 has a boring UI. It is not intuitive and it is not easy to use, and is not up to the standards of 2023.
- Slow performance: Document360 is slow. It takes a lot of time to load and it is not responsive, wasting a lot of your time that you could have spent on other things.
Here’s a screenshot of Document360 product:
You want to give your users the best experience throughout your product, and all of your customers’ touch-points. Document360 is not the best tool for that when you consider design, performance, and pricing for the value it delivers. This calls for a Document360 alternative that is rightly priced and has all the features that you need.
5 Best Document360 Alternatives
I evaluated each of these Document360 alternatives based on the following criteria:
- Features: What features does it have? Does it have all the features that you need?
- Ease of use: Is it easy to use? Is it intuitive?
- Pricing: How much does it cost? Is it worth the price?
- Performance: Is it fast? Does it load quickly?
- Support: Does it have good support? Is it responsive?
1. FeatureOS Knowledge Base
FeatureOS Knowledge Base is collaborative knowledge base software that you can use with your team to write, review, and publish articles in real-time. With FeatureOS Knowledge Base’s Google Chrome or Arc Browser Extension, you can just click on record, perform an activity, and FeatureOS Knowledge Base will automatically generate a step-by-step article for you.
FeatureOS Knowledge Base is a great Document360 alternative that you should consider in 2023. It is a great alternative to Document360 because it is:
- Affordable: FeatureOS Knowledge Base is affordable. It is priced at $49/month for unlimited users and unlimited knowledge bases.
- Easy to use: FeatureOS Knowledge Base is easy to use. It is intuitive and it is easy to get started with.
- Fast: FeatureOS Knowledge Base is fast. It loads quickly and it is responsive.
- Great support: FeatureOS Knowledge Base has great support. It is responsive and it is helpful.
- Super Smart: FeatureOS Knowledge Base is powered by purpose-built AI that helps you write better support articles.
- Feature rich: FeatureOS Knowledge Base has all the features that you need to write, maintain, and publish support articles.
Writing instructional articles on FeatureOS Knowledge Base is very unique and different from other knowledge base software. Here’s a quick video of how it works:
https://youtu.be/wzNqsdrsRmE (opens in new tab)
FeatureOS Knowledge Base Pricing and Plans: Starts at just $99/month and that’s the only plan. You get all the features you need with a predictable pricing.
Customer Support: FeatureOS Knowledge Base is built by Skcript under FeatureOS Suite of Tools. Skcript has been known for their fast customer support for the last 10 years, and they continue to deliver the best customer support experience in the market. Be it a small issue or a big one, Skcript’s support team is right there with you for help.
2. Freshdesk
Freshdesk is a help desk SaaS product that gives users a complete suite of different tools to manage their customer support. Freshdesk has a knowledge base module that you can purchase on top of an additional Freshworks subscription.
Freshdesk is a great Document360 alternative if you are looking for a simple knowledge base software for a large-scale enterprise product with millions of users and hundreds of customer support representatives.
Freshdesk’s pricing starts at $99/month for the base plan for the knowledge base module.
Thought Freshdesk has been in the market for a while, the company seems to have hit a bottleneck when it comes to providing a great customer support experience for their customers, and also for their customers’ customers.
3. Zendesk
If you have used an old SaaS product, you might have used their support ticketing system that is powered by Zendesk. Zendesk is possibly one of the oldest knowledge base software in the market, and they continue to dominate the industry for their help desk software.
Both Zendesk and Freshdesk compete with each other when it comes to features, pricing, and even design in many ways. Just like Freshdesk, Zendesk is meant for large-scale organizations who would like to have a knowledge base software that is linked to a support ticketing system.
Zendesk Pricing & Plans: If you were to use Zendesk for the same features that Document360 or FeatureOS Knowledge Base offers, your Zendesk pricing starts at $115/month for 5 agents. Agents according to Zendesk are the people in your team who has access to Zendesk. So if you have 10 people in your team, you would have to pay $230/month for the same features that FeatureOS Knowledge Base offers for $99/month.
When compared to Document360, Zendesk falls way short in terms of features, customizablity, and even branding.
4. Intercom
Intercom is very popular among well-funded SaaS startups for the ecosystem of products that are very expensive to use. Intercom’s knowledge base module allows you to create simple help center for your product. Intercom is a suite of tools for your customer support team.
Intercom’s Knowledge Base is a great Document360 alternative if you are a small team and do not rely on collaboration or other advanced features that might help you get to resolution faster. One of the advantages of Intercom is the ability to link a knowledge base article within a live chat with your customer.
Intercom Pricing & Plans: The industry has a saying: “You can even understand the meaning of life, but not Intercom’s pricing”. Intercom has a very dynamic pricing plan. So there is no way for me, you or anyone to calculate and predict the exact amount Intercom would take from your credit card next month. This makes it so hard for many people to use Intercom just for its Knowledge Base module.
5. ProProfs
ProProfs is a knowledge base software built to write and publish public product documentation for your customers. ProProfs is also one of the cheapest and the most affordable Document360 alternatives that you might prefer if you are looking for some tool that with limited functionality, and is cheap if not the best.
The knowledge base module from ProProfs comes as a part of their whole suite of other products, which could be integrated with each other.
One of the best things about ProProfs is their pricing. ProProfs pricing is a simple one plan for all features pricing.
ProProfs is priced at $79/month for an account. This is a great pricing model for small teams that are looking for a simple knowledge base software.
One of the important thing to note when you go with ProProfs is the complex workflows that you would navigate throughout your journey with ProProfs. ProProfs is a great tool, but it is not the best tool for a team and to collaborate on knowledge base.
Document360 Alternatives Pricing Comparison
The following pricing table has been compared against the features that Document360 offers on their starting plan. The pricing table is based on the pricing of each of the Document360 alternatives as of August, 2023.
| Product | Pricing | Free Trial | Same features |
|---|---|---|---|
| Document360 | Starts at $199/month | Yes | - |
| FeatureOS Knowledge Base | Starts at $99/month | Yes | Yes + more |
| Freshdesk | Starts at $99/month | Yes | No & less |
| Zendesk | Starts at $115/month | Yes | No & less |
| Intercom | Starts at $499+/month | Yes | No |
| ProProfs | Starts at $79/month | Yes | No |
What is the best Document360 alternative?
Choosing the best tool for your team that can scale for the long-term and still keep you happy with its pricing is very important. Document360 is a great tool, but for the value Document360 delivers, it is not worth the price.
The value that customers get from Document360 is very less, and this is why customers look for Document360 alternatives. FeatureOS Knowledge Base is a great Document360 alternative that you should consider in 2023.
Choosing the best Document360 calls for a careful evaluation of features, pricing, and so much more.
Some of the best Document360 alternatives is FeatureOS Knowledge Base, Freshdesk, Zendesk, Helpjuice, and ProProfs. Each of these alternatives come with their own set of rules, features, and pricing.
Tip: FeatureOS Knowledge Base is the most well-designed and the most feature-rich knowledge base software you’ll ever use. The first 14-days of the experience is on us. Get started with FeatureOS Knowledge Base today.