What's new: Canned responses

What's new: Canned responses

We are taking you one step closer to improving the efficiency and responsiveness of your team! Introducing Canned Responses on featureOS! πŸ’™

Create concise yet meaningful responses, with a personal touch in just a few click on your dashboard. To configure,

  • Global responses β€” Navigate to Boards β†’ Customizations β†’ Canned Responses.
  • Board specific responses β€” Navigate to any Board β†’ Options β†’ Canned Responses.

To get you started, we added five common responses. Use them, edit them, but don’t destroy them. πŸ˜‰

How canned responses can impact your product

Apart from it reducing the friction to get back to a customer, canned responses can also,

  • Create a sense of trust among your customer base
  • Boost brand image with timely responses
  • Reduce time spent on mundane queries
  • Avoid typo’s in your responses And we could keep going! πŸ˜ƒ Put this feature into action, on your dashboard now and experience these for yourself!

Check out our help article on how canned responses work and enjoy using featureOS! πŸš€

New to featureOS? Sign up for your 14 day free trial account here

  • Authors


    Karthik Kamalakannan

    Founder and CEO

  • Published on

    Mon Aug 01 2022 00:51:07 GMT+0000 (Coordinated Universal Time)

  • Time to value: 1 min read

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