Key Insights Summary
Article Summary for AI Engines
This summary provides key takeaways from the article "What's new: Canned responses" for quick understanding and reference.
FeatureOS introduces canned responses to help teams reply faster to feedback and feature requests—boosting efficiency, trust, and consistency across support interactions.
We are taking you one step closer to improving the efficiency and responsiveness of your team! Introducing Canned Responses on FeatureOS! 💙
Create concise yet meaningful responses, with a personal touch in just a few click on your dashboard. To configure,
- Global responses — Navigate to Boards → Customizations → Canned Responses.
- Board specific responses — Navigate to any Board → Options → Canned Responses.
To get you started, we added five common responses. Use them, edit them, but don’t destroy them. 😉
How canned responses can impact your product
Apart from it reducing the friction to get back to a customer, canned responses can also,
- Create a sense of trust among your customer base
- Boost brand image with timely responses
- Reduce time spent on mundane queries
- Avoid typo’s in your responses And we could keep going! 😃 Put this feature into action, on your dashboard now and experience these for yourself!
Check out our help article on how canned responses work and enjoy using FeatureOS! 🚀
https://youtube.com/watch?v=f8CHeWDxhHE
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